Privacy Policy

1. Information we collect

We collect information you voluntarily provide when contacting us:

• Identification and contact details: full name, telephone number and email address.
• Your enquiry: its subject, a description of your complaint or request and any additional information you choose to provide.
• Medical information: health details you voluntarily provide to obtain a service are treated as sensitive information.
• Technical information: IP address, browser type and pages viewed, collected automatically through cookies and analytics tools.

2. How we collect information

• Contact and appointment forms on the website.
• Facebook and Instagram Lead Ads: details you choose to submit are transferred to us through Meta.
• Messenger, WhatsApp, telephone and email enquiries.
• Automatic collection through cookies while browsing.

3. How we use information

• Contacting you, responding to your enquiry and scheduling appointments.
• Providing medical services, consultation and follow-up.
• Managing and recording enquiries in the clinic's customer relationship management system (CRM).
• Improving our service and website.
• Sending marketing information or updates only with your consent, subject to your right to unsubscribe at any time.
• Meeting legal requirements.

4. Sharing information

We do not sell your personal information. We may share it only with service providers acting on our behalf, such as hosting, enquiry management and mailing providers, subject to confidentiality commitments; with advertising and analytics platforms such as Meta and Google under their terms and privacy policies when you use their advertisements or tools; or with competent authorities where required by law or a court order.

5. Retention and security

We retain information for as long as necessary for its purpose or as required by law. We take reasonable security measures to protect it against unauthorized access, use or disclosure. Absolute protection cannot be guaranteed, and you provide information at your own responsibility.

6. Cookies

The website uses cookies for operation, user experience and traffic analysis. You may block or delete cookies in your browser settings; some features may then work less effectively.

7. Your rights

The published Hebrew policy describes rights under Israel's Protection of Privacy Law: access to information held about you; requesting correction of inaccurate, incomplete or unclear information; requesting deletion subject to legal limitations; and removal from marketing mailing lists at any time. Contact us using the details below to exercise these rights.

8. Changes

We may update this policy periodically. The revised text and update date will appear on this page. We recommend reviewing it from time to time.

9. Contact

Team Clinic 360°, Herzliya. Email: teamclinic360@gmail.com. Website: www.teamclinic360.co.il.